Frequently asked questions

  • For general pest control, we recommend treatments every 9-12 months to maintain protection. Homes in high-risk areas or with previous infestations may benefit from more frequent servicing or specialised pest treatments.

  • Yes, we use approved products in accordance with the manufacturers label to ensure the safety of your family and pets. We’ll always provide clear instructions about any necessary precautions, such as staying off treated areas until dry.

  • Most general pest treatments take between 45 minutes to 1 hour, depending on the size of the property.

  • In most cases, you can remain at home.

    However, for certain treatments (such as flea treatments or heavy infestations requiring specialised Pest Treatment), we may recommend vacating the property for a few hours. We’ll always provide clear instructions about any precautions, to allow you to prepare appropriately for the treatment.

  • Results will depend on the specific type of pest and the severity of the infestation. Because of this, we ensure clear communication is a key part of our service.

    At the end of every treatment, your technician will provide a detailed breakdown of what was done and a clear timeline so you know exactly what to expect in the following days and weeks.

  • Yes, we offer warranties on many of our services. Warranty terms depend on the type of treatment provided, and we’ll explain all details before starting the job.

    • Keep food sealed and stored properly

    • Remove rubbish regularly

    • Fix leaking taps and reduce moisture

    • Seal cracks and entry points

    • Keep gardens trimmed away from the home

    Feel free to give Urban Pest a call any time for free pest advice.

  • A termite barrier is a protection system installed around or under your home to prevent termites from entering. These can be chemical, physical or baiting systems.

  • In Australia, termite protection is a mandatory requirement under the National Construction Code for most new homes. Installing a compliant termite management system during construction helps protect the structure from costly future damage and ensures compliance.

  • Yes. We regularly coordinate with builders, project managers, and other trades to ensure treatments are completed on schedule and fully compliant during the construction phase.

    We value our long-term customers. Homeowners who had their initial construction termite barrier installed by Urban Pest are eligible for special loyalty rates on their annual pest inspections.

  • We provide all required compliance documentation and certification upon completion, including installation details and warranty information for your records and council requirements.

  • Termite protection systems require ongoing inspections and, in some cases, replenishment to remain effective. We recommend annual termite inspections to maintain compliance and warranty validity.

  • Yes, we offer termite inspections to all home and business types across Moreton Bay, Sunshine Coast, Brisbane & Surrounding Suburbs.

  • At Urban Pest & Termite Solutions we specialise in Pre-Construction Termite Protection.

    Pre-construction termite management requires experience, precision, and compliance knowledge. Working with a specialist ensures your home is protected correctly from the ground up, avoiding expensive structural damage in the future.

    We leverage 10 years of specialised construction termite barrier expertise to keep your build on schedule and your budget protected.

  • Yes, we have a QBCC license.

    We are fully licensed and insured for your peace of mind.

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